FAQ / Customer Care

During your head spa treatment, you’ll be gently pampered with the soothing power of essential oils, nourishing scalp scrubs, and deep conditioning masks. These steps work together to exfoliate, remove any excess oils and debris, and hydrate your hair follicles, leaving you feeling refreshed and rejuvenated. A relaxing and invigorating scalp massage will also help melt away any tension, promote circulation, and ease the muscles of your scalp, allowing you to fully unwind. It’s a beautifully calming journey for both your hair and your soul.

A head spa is like a warm embrace for your mind and body. It promotes deep relaxation, improves circulation, which can help with hair growth, and nourishes your scalp, leaving you feeling lighter and refreshed.

In addition, the gentle massaging techniques used during a head spa help stimulate lymphatic drainage, which supports the body’s natural detoxification process.

By encouraging the flow of lymph, the treatment helps remove toxins, reduce puffiness, and relieve built-up tension, promoting overall wellness. This process not only contributes to a healthier scalp but also enhances the feeling of lightness and renewal throughout your body.

While it’s up to you and your body’s needs, we recommend treating yourself to a head spa every 4-6 weeks. Regular visits will enhance the long-lasting benefits, making you feel more connected and balanced each time.

My Beauty Cauldron is a sanctuary for individual connection. We believe in the power of quiet moments, so we focus on private 1:1 sessions. It’s a place where you can truly honor yourself, just as traditional headspas in Japan. Everyone’s journey is personal, and we give you the room to breathe, reflect, and relax without distractions.

In order to create the best possible experience, we ask that you book in advance. This way, we have the time and space to prepare everything so you can fully indulge in your hygge moment.

Just come as you are. Wear something comfy and arrive with your hair gently detangled. We’ve got the rest covered. No need to wash your hair before you come; we’ll pamper it for you. Just be on time, and let us take care of the rest.

Our products are safe for all hair types, including color-treated and keratin-treated hair. However, if you’ve had any chemical treatments within the past week, we recommend waiting a bit before booking your head spa to ensure the best results. We want to protect what you've already worked so hard to achieve!

Absolutely! We love all hair types here, from thick and curly to straight and silky. We’re ready to give every texture the tender care it deserves.

If you’ve got dreadlocks, braids, or beautiful Afro hair, come on in! We would be thrilled to offer you a scalp spa tailored to your hair's unique needs.

Yes, yes, yes! Whether you have a full head of hair or none at all, you’re welcome here. Your scalp deserves just as much care and attention, and we’re here to make sure you feel amazing.

Of course! Every head spa experience includes a blowout so you leave not just relaxed but looking fabulous too. It’s the perfect way to feel as beautiful on the outside as you do on the inside.

We’re here to celebrate and support you through every stage of life, and if you're expecting, we want to make your experience extra special. Your comfort and safety are our top priority, so we take great care to ensure you feel relaxed and cared for throughout your treatment. Some herbs and oils, like lavender, may be best avoided, so we’ll customize our products and techniques just for you.

While we typically ask you to lie flat on your back during your headspa, we understand that might not always be the most comfortable. If that’s the case, we can provide a pregnancy pillow to make sure you can still enjoy the treatment, even while lying on your side. To make your experience even more special, we’ve crafted our signature Belly Lullaby Headspa, designed with moms-to-be in mind. It’s a soothing, hygge-inspired service tailored to ensure you feel safe, pampered, and completely at ease.

Please note, we kindly ask that you book only if you are in your second trimester. As always, be sure to check with your doctor first to ensure your treatment is in harmony with your pregnancy.

We want your head spa experience to be as relaxing and safe as possible. If you have sew-in hair extensions, we kindly recommend removing them before your appointment. This is because we can’t perform the massage procedure properly with extensions in place, and we’d never want to risk damaging something you’ve worked so hard to maintain. If your extensions are removable, that’s absolutely fine!

For your safety and comfort, we suggest waiting on a head spa treatment if you’ve recently experienced any of the following:

Scalp conditions like infections, sunburns, or recent surgery

Psoriasis or eczema—please consult with your healthcare provider before scheduling your appointment

Epileptic seizures within the past year—please consult with your healthcare provider before booking your appointment

High fever, cardiovascular issues, blood pressure concerns (high or low), or a history of blood clots

Severe headaches or any allergies to hair or skincare products (please let us know so we can ensure your treatment is perfect for you)

Recent injuries to the scalp, such as cuts or burns, or unexplained swelling

Contagious conditions like head lice, conjunctivitis, or other infections

If you're feeling flu-like symptoms or unwell in any way, please reach out to us to reschedule your appointment—your health is our priority!

Your well-being is at the heart of everything we do, and we’re here to guide you toward the best experience possible. If you have any concerns or questions about your specific situation, don’t hesitate to reach out. We’re happy to help and ensure you’re ready for a safe, soothing experience.

Please note that My Beauty Cauldron should not be confused with a massage establishment. Our Head Spa is inspired by the Japanese traditional Head Spa methodology, focusing on holistic scalp therapy designed to promote relaxation and rejuvenation, creating a soothing and calming experience.

While we want you to feel completely at ease, we do not accommodate requests for stronger massages, as each session is intended to be gentle and relaxing. The head is made up of flat muscles, and therefore, the most common technique we offer involves gentle circular motions to stimulate the scalp and relieve tension, using light pressure across the entire head.

We are committed to taking care of you throughout your session. The last thing we want is to cause discomfort, such as a headache from excessive pressure, or to damage your hair follicles.

For facials, please come with minimal or no makeup. This allows us to properly cleanse and treat your skin for the best results. For headspas, unless you're booking our signature experience, Sleeping Beauty (which includes a facial), or planning to add a facial, there’s no need to remove your makeup or come with no makeup.

While we understand that life can be unpredictable, no-shows are non-refundable. But don't worry—life happens, and we’ll work with you. If you need to reschedule or can’t make it, simply let us know. We’re all human, and we can always find a solution together. Please contact us at customercare@mybeautycauldron.com.

Cancellations made 48 hours before your appointment will receive a full refund. If you cancel within 24-48 hours, you’ll receive a 50% refund. Cancellations within 24 hours are non-refundable, but again, if something comes up, we’ll try to work it out. Please reach out to us at customercare@mybeautycauldron.com, and we’ll find a way to help.

Reach out anytime at customercare@mybeautycauldron.com

We’re always happy to help you!